Our privacy policy explains how we collect, use, and protect your information on this ecommerce analytics platform. We take privacy seriously and update our methods as regulations and threats change.

Information we collect

We collect only what we need to deliver our analytics and support your account. Here’s what we collect and why.

• We collect data you provide during signup, platform use, and support queries.
• Technical data—like device type, browser, and usage patterns—is collected automatically for analytics and fraud detection.
• We may collect location information to identify suspicious access or comply with local law.
• Cookies and similar technologies track your session and help us improve security.

How we use your data

We use your information to deliver fraud analytics, process platform activity, and improve service. Only relevant data is accessed by our team.

• To operate our fraud analytics and provide platform access.
• To maintain account security and monitor for suspicious activity.
• To improve analytics, platform features, and support based on usage patterns.
• To comply with legal obligations, regulatory audits, and risk controls.

Legal basis for processing

We only process your data when we have a valid legal reason. This includes your consent, the need to deliver our service, or compliance with legal requirements.

Processing is grounded in Indian law and GDPR, based on consent, contract, or legitimate interest. You can withdraw consent at any time without affecting prior actions.

How we share information

We don’t sell or trade your information. Data is only shared when necessary for platform operation, legal compliance, or security.

• With service providers who support our analytics platform, under strict confidentiality requirements.
• If required by law, regulation, or court order, after careful review.
• With your explicit consent, for cases outside regular platform use.

Data security

We use secure servers, data encryption, and routine access audits to keep your information safe. Our team receives privacy training and reviews security controls regularly. If an incident occurs, you’ll be notified as required by law.

Your rights

You have clear rights regarding your personal information. We aim to make exercising them straightforward and transparent.

• Access a copy of your personal data at any time by request.
• Request corrections or deletion of your data as needed.
• Limit or object to how your data is processed for analytics or support.
• Withdraw consent for non-essential processing at any time.

Cookies and tracking

Cookies help us keep your session active and spot suspicious activity. You can adjust cookie settings at any time. See our Cookie Policy for full details.

See Cookie Policy See Cookie Policy

Contact information

Reach out if you have questions about your data or our privacy practices. We reply to all queries and clarify policies in plain English.

Support email: content@ravinelora.sbs

Support phone: +91 613 845 0854

Office address: Yerwada, Commerzone IT Park India

Policy changes

We update this privacy policy when laws change, or our data practices evolve. Any revisions will be posted here. Please check regularly for the latest version.